Help Centre Mantra88 —
All Answers Here

The minimum age requirement to register and use the mantra88 platform is 18 years old. Age verification is carried out during the KYC (Know Your Customer) process when you make your first withdrawal. Any account found to belong to an underage individual will be closed immediately.

No. Each individual is only allowed to have one account only at mantra88. Registering multiple accounts is a violation of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of balances. If you have forgotten your password, use the password reset function available on the login page.

Log in to your mantra88 account and go to the "Profile" or "Account Settings" section. You can update your phone number, email address, and bank account details there. Changes to your name or identification number require KYC verification. Contact live chat support if you need further assistance.

Click the "Forgot password?" link on the Login. You will be asked to enter your registered phone number or email. An OTP code or reset link will be sent to you. Follow the instructions to set a new password. If you do not receive the OTP after 5 minutes, check your spam folder or contact live chat support.

KYC (Know Your Customer) is an identity verification process carried out to ensure account security and prevent fraud. The required documents are a copy of your MyKad or valid Malaysian passport. KYC must be completed before making your first withdrawal. This process is typically completed within 24 hours on business days.

If you wish to close your account, you can use the Self-Exclusion available in your account settings under the "Responsible Gaming" section. For regular account closure, contact live chat support stating your reason and ensure you have withdrawn all balances before submitting the request. Read more on the Responsible Gaming.

Yes, mantra88 account registration is completely free. No registration fees, no monthly charges, and no hidden costs. You only need money when you want to play — and the minimum deposit at mantra88 is just RM 10.

Mantra88 accepts a variety of popular payment methods in Malaysia:

• FPX (online bank transfer)
• DuitNow (instant transfer)
• Touch 'n Go eWallet
• GrabPay
• Direct bank transfer (Maybank, CIMB, Public Bank, RHB, and others)

All these methods support fast and secure deposits.

The minimum deposit limit at mantra88 is RM 10 and the maximum daily deposit limit is RM 50,000. This limit can be adjusted through your account's self-control settings if you wish to set a lower personal limit as a responsible gaming measure.

For most payment methods such as FPX, DuitNow and e-wallets, deposits are credited to your mantra88 account within a few seconds to 5 minutes. Manual bank transfers may take slightly longer, between 5–15 minutes. If your deposit has not been credited after 30 minutes, contact live chat support with proof of transfer.

Mantra88 does not charge any processing fees for deposits. However, third-party payment service providers such as banks or e-wallet platforms may apply a small fee according to their own policies. Please check with your payment provider first if you would like to know more.

If your deposit fails, first ensure your bank account balance is sufficient and that your daily limit has not been exceeded. Try again using a different payment method. If the issue persists, take a screenshot or proof of the transaction and contact mantra88 live chat support — our team will investigate and assist you within minutes.

For security and KYC compliance purposes, deposits must be made using a bank account in your own name. Deposits from third-party accounts may result in processing delays or withdrawals being held until identity verification is complete. This is a standard policy to protect all parties from financial fraud.

Withdrawals at mantra88 are processed quickly — in most cases within 5 to 15 minutes. Larger withdrawals or those requiring additional security review may take up to 24 hours. All complete and valid withdrawal requests will be processed on the same day.

The minimum withdrawal limit at mantra88 is RM 30. The maximum daily withdrawal limit depends on your account's VIP level — regular members have a limit of RM 30,000 per day while VIP members enjoy higher limits. Contact support for more details about your VIP limits.

A withdrawal may be rejected or delayed for several reasons:

• KYC not completed or documents are invalid
• Bonus wagering requirements have not been met
• Bank account details do not match the mantra88 account name
• Request exceeds the daily withdrawal limit

If you are certain all conditions have been met, contact live chat support with your withdrawal request number for an immediate check.

A withdrawal can only be cancelled if the request is still in "Processing" status. If the request has changed to "Approved" or "Sent" status, it can no longer be cancelled. Log in to your account and check the status under "Transaction History" — if cancellation is still possible, the cancel button will be visible there.

Mantra88 does not charge any processing fees for standard withdrawals. You will receive the exact amount you requested with no deductions from mantra88. However, the receiving bank may apply an inward transfer fee according to their own policies.

The welcome bonus is credited automatically when you make your first qualifying deposit. No promo code required. Make sure you read the applicable wagering requirement before using the bonus. The bonus will appear in your account's bonus balance after the deposit is credited.

The wagering requirement is the total amount you need to wager before a bonus can be converted to cash and withdrawn. For example, if a RM 100 bonus has a 10x wagering requirement, you need to wager RM 1,000 before you can withdraw the bonus funds. Wagering requirements vary for each bonus type — please read the terms of each promotion carefully.

Yes, you may request to forfeit a bonus that has been credited if you have not yet played using that bonus. Log in to your account and go to the "Active Bonuses" section. If there is no cancellation option, contact live chat support within 24 hours of the bonus being credited for assistance.

Yes, mantra88 weekly cashback is credited automatically every Monday based on your net losses from the previous week. You do not need to submit any request — just play as usual and cashback will be credited to your account automatically. There are no wagering requirements for weekly cashback.

There are several reasons why a bonus may not be credited:

• Deposit did not meet the minimum amount required for the bonus
• You have previously received the same bonus and are no longer eligible for it
• Promotion had expired before the deposit was made
• Your account has another active bonus that has not been completed

Contact live chat support with your deposit details for an immediate check.

Yes, mantra88 has a referral program that lets you earn commission when a friend you invite registers and plays. Enter your referral code when your friend registers. Commission is credited automatically once your friend makes their first deposit. Log in to your account to get your personal referral code.

Mantra88 offers over 500 games across a wide range of categories:

• Slot Games — hundreds of titles from leading providers
• Fish Shooting — interactive games with exciting jackpots
• Bingo — exciting modern bingo variations
• Sports Betting — football, basketball, tennis and more
• Live Casino — tables with real-time live dealers

Some slot games at mantra88 offer a demo mode that lets you play for free without using real money. Demo mode is a great way to understand game mechanics before betting with real money. However, winnings in demo mode cannot be withdrawn — it is purely for practice and entertainment purposes.

RTP (Return to Player) is the expected percentage of money returned to players over the long term. For example, a slot with 96% RTP will theoretically return RM 96 for every RM 100 wagered over the long run. RTP is a statistical value and does not guarantee wins in any short session. Games with a higher RTP offer better overall value to players.

If you experience technical issues while playing, try the following steps:

• Refresh the page (press F5 or click the reload icon)
• Clear your browser cache and cookies
• Try using a different browser or the mantra88 app
• Ensure your internet connection is stable

If the issue persists, contact live chat support. If a disruption occurred during an active game session, our team will review and restore any affected balance if necessary.

Yes, all games at mantra88 use Random Number Generator (RNG) that have been verified and certified by independent testing bodies. RNG ensures that every game outcome is fully random and fair — no party can manipulate or predict the results. mantra88's game providers comply with international industry standards to ensure game fairness.

Mantra88 uses 256-bit SSL encryption — the same security standard as banks — to protect all data transmitted between your device and our servers. Your personal information is stored on secure servers and is never shared with third parties without your consent. Read more in Privacy Policy ours.

Immediate actions you need to take:

• Change your password immediately
• Enable two-factor authentication (2FA) if not yet activated
• Check your login history and transaction records for suspicious activity
• Contact mantra88 live chat support immediately to temporarily freeze your account while an investigation is carried out.

The mantra88 security team will investigate any suspicious activity and take appropriate action.

Never. Mantra88 will never ask for your password through any communication channel, including email, WhatsApp, SMS, or live chat. If you receive a message requesting your login details on behalf of mantra88, it is a scam. Please report it to our support team and do not share any sensitive information.

Log in to your mantra88 account and go to "Settings" then "Security". Select "Enable 2FA" and follow the instructions — you will be asked to verify your phone number. Once 2FA is enabled, every login will require an OTP code sent to your phone as an additional layer of security. We strongly recommend all users enable this feature.